Online Bank Transfer: My deposit is missing

Haven't received your Online Bank Transfer deposit?

Then send us an email with the following information so we can track your transaction:

  • The exact descriptor and reference field you used for this transaction (as shown on your bank statement)
  • The approximate date and time of your deposit
  • The deposit amount in your local currency
  • A scanned copy or a screenshot of your bank statement

Make sure that these details are visible in your bank statement:

  • The last 4 digits of your bank account
  • The name of the account holder
  • The bank's mailing address (for paper statements) or the bank's URL (for online statements)

If you need details on how to make a screenshot, check out this useful link.

If your bank statement shows your full card or account number, edit the image and mask that information before sending it to us. Otherwise, we won't be able to process your document and we'll have to delete it instead.

We provide links to third-party websites and products as a courtesy to our players and The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.


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